FAQ

Before ordering

Sol stands for "Speed ​​of Light", which translates to the speed of light. Even if our Pocket Rocket is not yet at the speed of light, it still stands for fast, agile and climate -friendly locomotion - whether in the urban environment or in the country.

Our vehicles are manufactured within the European Union.

Which driver's license you need depends on the country in which you live in. Our vehicles fall into the EC vehicle classes L1E (Pocket Rocket) and L3E (Pocket Rocket S). Here you can find more information about theDriving license classes in the EUwhere our vehicles are currently available.

We are currently building our European dealer network. As soon as the first dealers are on board, we will inform you and you can look at the vehicle there and test drive. Register for our newsletter and we will inform you as soon as we have more information.

Yes, both versions need a license plate. Our Sol Partner support you in the delivery of your vehicle with the registration with the insurance company.

No, you can choose your insurer yourself. However, we will offer insurance together with established insurers in a few months.

We recommend checking your vehicle every 6 months. A test and maintenance every 12 months is mandatory to comply with the guarantee conditions.

We give a 2 -year guarantee on the frame and the battery. In addition, our Sol Secure connection guarantee will be available in a few months. You can find details in our guarantee conditions.

We are based on the legal requirements of the Federal Republic of Germany and offer private individuals a 14-day right of withdrawal. You can find more information in our general terms and conditions Conditions as well as in our payment and shipping conditions.

Order and payment

With us you can choose from different payment methods. We offer American Express, Apple Pay, Google Pay, Klarna, Mastercard, PayPal, Shop Pay, UnionPay, transfer and visas. In addition, there is the possibility to pay in a installment purchase in up to 36 months.

We offer you an installment payment with up to 36 months of term. So you can immediately enjoy driving fun with our bikes and flexibly pay the purchase price.

I have an Anschwer

There are numerous funding opportunities for our bikes in Germany, Austria and Switzerland. You can find an exact list of this on the following page.

Delivery

The delivery time for our bikes is 6-8 weeks from invoicing.

For shipping, we pass on the costs of the freight forwarder to you and calculate a flat rate of shipping costs of € 250. When delivering to German islands, an isolation of € 25 is charged to the shipping costs.